Smart Questions by Dorothy Leeds

This is one of my favorite business and communication books, maybe my all-time favorite.

Smart Questions tells you how to listen by asking questions. She gives you questions for all occasions: job interview, sales, managing up and down. She talks about the different kinds of questions and how to mix them up. She shows you how to use questions to work with your employees.

A top management consultant, Leeds shows how to turn ordinary conversational skills into impressive business tools. Includes tips on how to ask the right person the right question at the right time, reduce mistakes, gain control over volatile situations, and more.

This book is out of print but you can find it used for almost nothing. Do it.